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Return & Refund Policy
Thanks for shopping at Sampaca Business Club.
If you are not entirely satisfied with your purchase, we're here to help.
Perishable items are critical items. Goods that are not perishable that are contained in bottles, you have 15 calendar days to return an item from the date you received it.
Please email us immediately once you received the item, and explain your complain and findings. We will be responsible to any mistakes or errors we may have committed and we will re-deliver as soon as possible. Our quality assurance makes sure that prdducts delivered for perishable items are contained in special containers.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We will refund you the amount excluding delivery charges if any once we have received you email and verified that it is our responsibility for such situation. If you have decided to refund instead of re-deliver the product based on your complain email, then please provide us wher to refund the amount. If it is a credit card r paypal then we will send you an email confirmation of the refund, otherwise please email us details:.
Thank you for shopping with us, we wish to serve you better, and we apologize for any inconvenience you have experienced, rest assured we will try our best to improve our services based on your standards